Tales from my job

The following is an actual series of events that occurred at my job last week:

Brrrrring! Brrrring!
"Hello Dr. Dentist's Dental Office, how can I help you?"
"Hi there. This is Ms. Patient. I am trying to figure out how much money to put in my pretax account for next year and I think I am supposed to have a crown done, do you know how much that will be?"
I figure it out. "About $325 just to be safe.""OK. Thanks. Bye."

5 minutes later...

Brrrring! Brrrrrrring!
"Hello Dr. Dentist's Dental Office, how can I help you?"
"This is Ms. Patient again. Why do you sound like Alaina?" (A former hygienist).
"Oh. Do I?? That's funny."
"Yeah. Why do you sound like her?"
"Hmmm. I'm not sure, how can I help you?"
"Well, I forgot to ask if my husband needs to have any work done."
So I check. "The Doctor does not have any work indicated at this time."
"Seriously you sound like Alaina. Why do you sound like Alaina?"
"I guess we must have similar vocal cords. Is there anything else?"
"No. thank you. bye"

5 minutes later....

Brrrrring! Brrrrrrring!
"Hello Dr. Dentist's Dental Office, how may I help you?"
"This is Ms. Patient again. Do you know how many cavities I'll have this year?"
I laugh. Like ha-ha "It would be nice if we could predict that, huh?"
"No. I need to know how many cavities I am going to have next year. Me and my whole family."
"Well, there are lots of variables involved like genetics, oral hygiene, diet. It's really hard to predict."
"You have my chart, can't you just look at that and guess how many cavities I'll have."
"No, not really. I can't".
"Alaina would have."

hmmmmm.....